Privacy policy

Effective date 8 August 2024

Welcome to the Privacy Policy of PingPong. This document explains how we collect, use, and manage your data, and outlines the controls you have over your personal information.

At PingPong, transparency is a core value. We aim to be clear about the data we collect and its usage, ensuring there are no surprises. For instance, we process your information to enhance your personalized experience by showing you content and ads that we believe are most relevant to you. Understanding your interests helps us to better tailor our services.

We are committed to ensuring that personalization does not compromise your privacy. We believe in giving you control over your data, such as deciding who can see your content or when to save it. From the start, our philosophy has been to delete content by default and provide tools that let you manage your privacy effectively.

This Policy applies to all our services, including the PingPong app and various advertising and commerce initiatives. The term “Services” in this Policy refers to all these elements. When we mention “Terms,” we are referring to the Terms of Service you accept upon registering for our Services.

Control Over Your Information

Your control over your information and settings is a fundamental aspect of the PingPong experience. Below, we detail the settings available and explain how to delete your data or account:

Access and Update Your Information: You can view and edit most of your basic account information directly within our Services by navigating to your settings.
Delete Your Information: You can delete your account or certain data within our Services, such as content you have shared.
Control Who Sees Your Content: We provide tools to help you manage who sees your content, whether it’s shared privately with friends or publicly.
Change Permissions: You can change permissions for sharing data with our Services at any time through your settings.
Opt Out of Promotional Messages: You can opt out of promotional emails and messages by following the unsubscribe instructions provided in these communications.
Download Your Data: You can obtain a portable copy of your data that is not readily available within the app.
Object to Processing: Depending on your location and the specific data involved, you may have the right to object to how we process your information.
Set Advertising Preferences: If you prefer less personalized ads, you can adjust your advertising preferences within the Ping Pong app.

Information We Collect

We categorize the information we collect into three groups: information you provide to us, information generated from your use of our Services, and information we receive from others. Occasionally, with your permission, we may collect additional information.

Information You Provide: This includes details required to create an account, such as your name, username, email, birthday, and phone number, as well as profile information. If you engage with our commerce products, payment and transactional information may be required.
Information We Generate: We gather data on how you use our Services, which helps us understand and improve the user experience. This includes usage statistics and interactions with our content and features.
Data From Others: We may receive information about you from other users, affiliates, and third parties. This could include data provided when other users upload their contact lists, or information from advertisers to help target and measure ad performance.

Information You Provide: This includes details required to create an account, such as your name, username, email, birthday, and phone number, as well as profile information. If you engage with our commerce products, payment and transactional information may be required.
Photo Profile: Users can upload a photo to set as their profile picture. Your profile photo will be publicly available to all other users of the app.
Video Content: Users can upload video content for sharing with their contacts. Your uploaded video content will only be available to your contacts within the app and will not be publicly available to users who are not in your contact list.
Reporting Inappropriate Content: Users can report content that they believe is inappropriate. The developer team will review all reported content, and if the report is considered correct, the reported content will be removed.
Information We Generate: We gather data on how you use our Services, which helps us understand and improve the user experience. This includes usage statistics and interactions with our content and features.
Data From Others: We may receive information about you from other users, affiliates, and third parties. This could include data provided when other users upload their contact lists, or information from advertisers to help target and measure ad performance.

How We Use Information

We use the information we collect to operate and enhance our Services, tailor your experience, and offer relevant advertising. Our algorithms help personalize content and ads based on your interactions and preferences. We also use data for security purposes, to comply with legal obligations, and to support our research and development efforts.

How We Share Information

We share information with a variety of parties, including third-party apps you connect with, service providers, business and integrated partners, and legal authorities when required. We may also share data during mergers or acquisitions.

Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

International Data Transfers

Our Services connect users globally, which means your information may be transferred to, and processed in, countries other than your own. We ensure that adequate safeguards are in place to protect your data in these instances.

How Long We Keep Your Information

The duration for which we retain your information depends on the purpose for which it was collected and the nature of the information. For example, account details are kept to maintain your account, while location data may be stored differently depending on its precision and associated services.

User Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Restriction: You can request that we restrict the processing of your personal information under certain conditions.
Objection: You can object to the processing of your personal information.

Updates to the Privacy Policy

We may update this Privacy Policy periodically and will notify you of changes through notifications within our Services.

Contact Us

If you have any questions about this Privacy Policy, please feel free to reach out to our support team through the contact options available within our Services.